Cancellation Policy

Last Updated: June 29, 2026

1. Standard Cancellation Policy

We understand that travel plans can change. To ensure fairness to both our customers and our local vendors, we have established the following standard cancellation policy for all vehicle rentals:

Free Cancellation

Cancellations made 48 hours or more before the scheduled pick-up time are eligible for a full refund of any deposit or prepayment made.

Late Cancellation

Cancellations made within 48 hours of the scheduled pick-up time are not eligible for a refund. The 20% deposit will be forfeited to compensate the vendor for the reserved time.

2. No-Shows and Early Returns

• No-Shows: If a customer fails to pick up the vehicle at the agreed time without prior notice, the booking will be considered a "No-Show" and no refund will be issued.
• Early Returns: If a customer returns the vehicle before the scheduled end date, no refund will be provided for the unused rental days.

3. Exceptions and Extenuating Circumstances

In rare cases, exceptions to our cancellation policy may be made for extenuating circumstances, such as severe illness, flight cancellations, or natural disasters. These are evaluated on a case-by-case basis. Customers must provide valid documentation to support their claim.

4. How to Cancel

To cancel a booking, please log into your BaliHub account and navigate to the "Trips" section, or contact our support team directly.

5. Contact Support

If you need assistance with a cancellation or have questions about this policy, please reach out via WhatsAppor email us athello@balihub.id.